Following consideration of the complaint and any investigation into the issues raised,
we will contact the person making the complaint and advise them:

  • the outcome of the complaint and any action we took (with due regard and at all
    times adhering to privacy legislation pertaining to minor’s)
  • the reason/s for our decision
  • the remedy or resolution/s that we have proposed or put in place, and
  • any options for review that may be available to the complainant, such as an
    internal review, external review or appeal.

If in the course of investigation, we make any adverse findings about a particular
individual, we will consider any applicable privacy obligations under the Privacy and
Personal Information Protection Act 1998 and any applicable exemptions in or made
pursuant to that Act, before sharing our findings with the person making the complain.